Services

Practical systems for work that should run better.

I help businesses improve repetitive work across finance, HR, sales, marketing, customer service and operations. We start with the problem, then choose the simplest useful solution.

01

Business automation

Turn repetitive tasks and disconnected handovers into a smoother way of working.

Fewer manual handovers, with clear review points.
What you receive
  • Map the current steps and exceptions
  • Build and test the automation
  • Document ownership, failure handling and handover
Typical uses
Lead routingInvoice remindersReporting updates
Discuss a project
02

Custom AI agents

Create a personalised agent for your professional work or personal organisation, with a clear role, trusted information and sensible limits.

An assistant with a defined job, permissions and human escalation.
What you receive
  • Define sources, permitted actions and escalation
  • Test normal and risky requests
  • Deploy with a maintenance and review plan
Typical uses
Email triageKnowledge Q&AOperations summaries
Discuss a project
03

Company knowledge systems

Bring scattered documents, procedures and know-how into one organised company resource.

Reliable information people can find and keep current.
What you receive
  • Organise documents and owners
  • Set update and access rules
  • Deliver a usable search and handover guide
Typical uses
Process guidesInternal FAQsDocument search
Discuss a project
04

Bespoke internal tools

Create a small, focused tool for a job that spreadsheets and off-the-shelf software handle poorly.

One clear workspace for a recurring operational job.
What you receive
  • Define users and permissions
  • Build and test the focused tool
  • Train users and document maintenance
Typical uses
Intake portalsRecruitment dashboardsApproval trackers
Discuss a project
Ways to start

A clear first engagement before building more.

The free 30-minute call checks whether working together makes sense. The paid diagnostic is separate work: reviewing three processes and delivering a written recommendation on what to tackle first.

01

Workflow diagnostic

A structured review of three recurring workflows, with a written priority ranking and a recommended next step—not just a conversation.

Paid deliverable: A written, ranked comparison of three processes, with decision criteria and a next step.

Tailored quoteDelivered within 8 working days

Best if: Teams that know several processes feel inefficient but are not yet sure which possibility deserves a real project.

  • One 60-minute discovery session
  • A short assessment of the three most pressing workflows
  • A scored comparison of each option with effort, risk and expected effect
  • A chosen next step, with a scoped fixed-fee implementation estimate if applicable
Discuss this offer · free call
03

Custom internal system

A tailored agent, knowledge system or internal tool for a workflow that standard software does not handle well.

Tailored quoteUsually 3–8 weeks

Best if: Multi-step work involving several people, decisions, information sources or internal tools.

  • Discovery, prototype and implementation plan
  • A working system with controlled access
  • Normal, edge and failure-case testing
  • Deployment, training and an optional support plan
Discuss this offer · free call

Each package is priced according to scope, tools, data and review needs. After the free call, a written proposal sets out the price and deliverables before any commitment.

Custom agents

A dedicated agent for your work or personal life.

I design agents around a specific role rather than a vague promise to do everything. For suitable projects, I use Hermes Agent by Nous Research, an open-source agent framework that can run on client-controlled infrastructure and work through familiar communication channels.

The agent can be configured with the right information, tools, permissions, review points and escalation rules. I can then deploy it on the client's own computer, server or cloud environment, document the setup and provide ongoing support.

Try the interactive email-triage demo →
Personal

Course follow-up agent

Keeps course information, deadlines, priorities and study follow-ups easier to manage.

Personal & professional

Coding agent

Helps inspect projects, prepare changes, test code and document the work completed.

Professional

Email triage agent

Sorts incoming email, flags what matters, prepares summaries and drafts replies for approval.

Professional

Invoice administration agent

Organises invoice-related requests, checks that information is complete and follows up on missing items.

Personal

Personal organisation agent

Turns messages and notes into priorities, reminders and practical next actions.

Professional

Business monitoring agent

Watches selected sources, summarises relevant changes and alerts the right person when needed.

Professional

Company knowledge agent

Answers recurring questions from approved company information and points people back to the source.

Professional

Operations follow-up agent

Prepares daily or weekly summaries, tracks agreed actions and surfaces overdue follow-ups.

01Define the role

Choose what the agent should handle and what stays human.

02Connect safely

Give it only the information and access it genuinely needs.

03Deploy on your infrastructure

Set it up in the environment and communication channel that fit the client.

04Test and maintain

Review real use, improve weak points and keep the system understandable.

Automation ideas

More than 50 ways to remove repetitive work.

These are starting points, not fixed packages. The useful question is which recurring task causes enough delay, errors or frustration to justify improving it.

Professionals reviewing business information together in an office

Finance and administration

Reduce the time spent chasing information, preparing routine documents and keeping records up to date.

  • Payment and document reminders
  • Expense and receipt collection
  • Routine invoice preparation
  • Approval requests and follow-ups
  • Monthly finance summaries
  • Missing-information alerts
A team collaborating around a table

People and HR

Make hiring, onboarding and recurring employee requests easier to organise without removing human judgement.

  • Candidate and application organisation
  • Interview scheduling and reminders
  • New-starter onboarding steps
  • Leave and document requests
  • Training and review reminders
  • Answers to common employee questions
A business owner helping a customer at a counter

Sales and customer relationships

Keep opportunities moving and make sure promising conversations do not disappear between tools or inboxes.

  • New enquiry organisation
  • Lead assignment and prioritisation
  • Follow-up reminders
  • Proposal and quote preparation
  • Customer record updates
  • Sales-to-delivery handovers
A marketing team discussing campaign ideas

Marketing and content

Create a more consistent content and campaign process while keeping approval and brand judgement with your team.

  • Content planning and reminders
  • Drafts from approved information
  • Review and approval workflows
  • Reusing content across channels
  • Campaign performance summaries
  • Review and mention monitoring
Customer support headset beside a computer

Customer service

Help customers get a faster first response and make it easier for the right person to take over.

  • Request sorting and routing
  • Answers to recurring questions
  • Urgent issue alerts
  • Customer follow-up reminders
  • Feedback and satisfaction requests
  • Suggested answers for human review
Organised fulfilment centre showing day-to-day operations

Day-to-day operations

Turn recurring checks and handovers into a clear process that is easier to follow.

  • Task creation from new requests
  • Deadline and delay alerts
  • Stock and supply notifications
  • Supplier request follow-ups
  • Booking confirmations and reminders
  • Opening, closing and quality checklists
Organised modern office representing shared company knowledge

Documents and company knowledge

Spend less time searching, renaming, copying and checking the information your business relies on.

  • Document collection
  • Automatic filing and organisation
  • Information extraction from documents
  • Review and approval steps
  • A searchable company library
  • Expiry and renewal reminders
Business performance dashboard with charts and reporting data

Management and reporting

Give managers a clearer view of what happened, what is late and what needs attention.

  • Weekly business summaries
  • Regular performance updates
  • Meeting decisions and action lists
  • Unusual activity alerts
  • Project and team status reports
  • Morning or end-of-week briefings
Independent café representing a local service business

Local and service businesses

Improve the routine customer journey from the first request to the follow-up after a visit or appointment.

  • Appointment and no-show reminders
  • Quote request organisation
  • Pre-visit information collection
  • Post-service follow-ups
  • Review requests
  • Recurring customer reminders
No overengineering

Five possible answers. AI is only one of them.

  1. 01A simpler way of working
  2. 02A straightforward automation
  3. 03A focused AI assistant
  4. 04A better company knowledge base
  5. 05A small tool built around the task
Have a repetitive process in mind?

Start with the workflow, not the technology.

Describe what is slow, manual or difficult to track. I will help you identify the simplest useful next step.